Q: How do I reach the transportation department?
A: Please call Transportation Customer Service at 972-293-5599.
Q: How do I find out which bus my child will ride?
Q: Why is my child’s bus late?
A: Weather, traffic, driver absenteeism, maintenance difficulties, and unforeseen incidents are responsible for delays in the arrival of school buses in the morning and afternoon. In the event your bus does not arrive as scheduled, please allow 10 minutes before calling Transportation Customer Service.
Q: Why can’t you call when the bus is late?
A: If a bus is running late, Transportation will contact the students’ home campus and inform an administrator of the estimated time of arrival and bus number. Also you can download the safestop app and track the bus.
Q: Why does my child have a seat assignment?
Q: How will I be notified if a change is made to my child’s stop?
A: The Transportation Department will notify the campus and post updates to the Transportation Webpage as soon as possible.
Q: I don’t like where my child’s bus stop is located. How are locations for bus stops determined?
Q: Why does my child need to be at the bus stop 5 minutes before the bus arrives?
A: Students need to be at the bus stop and ready to load before the bus arrives to ensure order and safety. The bus driver has scheduled stop times that must be met to get students to school on time. Arriving at the bus stop at least five minutes early prevents potential accidents (slips and falls) that could endanger students.
Q: Will I need to be at the bus stop when my child arrives home?
Q: My child reported an incident to the bus driver, and he/she did not do anything about it.
A: Many times, the bus driver cannot handle a situation immediately because she must keep her attention on the road. If the situation is serious the bus driver will pull over and take care of the problem or move students away from a situation. Since the principals handle the discipline, the incidents may not be reported to the campus until the next morning.
Q: What happens if my child gets on the wrong bus?
A: Children are loaded in a safe and orderly manner at their campus. If for some reason your child gets on the wrong bus, the bus driver will contact the Transportation Office for further instructions. Often, the bus driver will be able to drop the child off at school in the morning, but the student may have to be returned to the home campus if the students’ bus stop is not on the assigned route or in proximity the routes assigned bus stops
Q: We live in a cul-de-sac. Will the bus come down our street?
Q: What should I do if I tried to speak to the bus driver at the bus stop about a problem my child is having on the bus but did not receive a solution?
A: The bus driver has been instructed to avoid confrontation at the bus stop with parents. If your child is having a problem, please call Transportation Customer Service at 972-293-5599 to discuss the matter. Discussing matters at the bus stop puts everyone in a defensive position without all the information and it can easily turn into a confrontation, which is inappropriate for the students to witness. Drivers are trained to try and avoid those confrontations to the point of closing the door and driving away. Federal law prohibits blocking the doorway or interfering with the bus operation.
Q: How do we find out about an inclement weather delay, early dismissal, or cancellation of school?
Q: My questions are still not answered. What can I do to find the answers I need?
A: Please feel free to call Transportation Customer Service at the following number: 972-293-5599.