Grievance Process
The Cedar Hill ISD Board of Trustees encourages students, parents, employees, and members of the public to discuss their concerns with the appropriate teacher, principal, department, or administrator who has the authority to address the concern. We hope that your concerns can be resolved at the lowest administrative level possible.
Process for Grievance
Step 1
Contact the Staff Member/Principal/Department/Direct Supervisor
The most direct route to resolving a concern is to confer directly with the person involved. More than 95% of concerns are resolved by a conversation between those involved. If your concerns are not resolved by contacting or scheduling a meeting with the person involved, you should contact the campus administrator, direct supervisor, or department. Explanations of policies and procedures, additional clarification of processes of the campus, the department, or district information is available through the campus principal, department, or supervisor.
In the event that your concerns are not resolved by meeting with the appropriate staff member, a formal Grievance/Complaint is an option. Parent/Student Grievances are conducted in accordance with FNG(LOCAL), Employee Grievances are conducted in accordance with DGBA(LOCAL), and Public or Community Grievances are conducted in accordance with GF(LOCAL). These formal complaints/grievances must be submitted on the district forms(s) below.
Step 2
Level I Complaint/Grievance Process
If your concerns are not resolved by meeting with the staff member, building administrator, department, and/or the direct supervisor, submission of a formal Level I Grievance/Complaint is an option.
If your concerns are not resolved by meeting with the staff member, building administrator, department, and/or the direct supervisor, submission of a formal Level I Grievance/Complaint is an option.
Step 3
Level II Complaint/Grievance Process
If your concerns are not resolved by the Level I Complaint/Grievance Process, submission of a Level II Appeal is an option.
If your concerns are not resolved by the Level I Complaint/Grievance Process, submission of a Level II Appeal is an option.
Step 4
Level III Complaint/Grievance Process
If your concerns are not resolved by the Level II Appeal, submission of a Level III Appeal is an option.
If your concerns are not resolved by the Level II Appeal, submission of a Level III Appeal is an option.