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Grievance Process

Employee Complaint Forms

Complaints, Grievances, or Concerns For Employees

Informal Complaint Process

The Board encourages employees to discuss their concerns with the appropriate supervisor, principal, or other campus administrator who has the authority to address the concerns. Concerns should be expressed as soon as possible to allow early resolution at the lowest possible administrative level.

The most direct route to resolving a concern is to confer directly with the person involved, (supervisor, teacher, coach, etc.) More than 95% of concerns are resolved by a conversation between those involved.

Contact the Campus or Department Administrator

The supervisor, principal, or assistant principal(s) are responsible for the department or school’s operation. Explanations of policies and procedures, various clarifications, and all types of department or campus information are available at the department or campus administration offices.

Informal resolution is encouraged but shall not extend any deadlines in the complaint/grievance policy, except by mutual written consent.

Formal Grievance and Complaint Process

An employee may initiate the formal process by timely filing a written complaint form (links below). Employees shall file Level One complaints with the Human Resources Department by emailing

Formal complaints must be filed within 15 days of the date the employee first knew, or with reasonable diligence should have known, of the decision or action giving rise to the complaint or grievance.

Level One Grievance Form

Level Two Grievance Form

Even after initiating the formal complaint process, employees are encouraged to seek informal resolution of their concerns. An employee whose concern is resolved may withdraw a formal complaint at any time.

If an employee has not received the relief requested from the formal complaint at Level 2, or if the time for a response has expired, the employee may submit a Level 3 Grievance form to appeal the decision to the Board.

Level Three Grievance Form

CHISD Board Policy Manual