Frequently Asked Questions (FAQs)
Q: How do I reach the transportation department?
A: Please call Transportation Customer Service at 972-293-5599.
Q: How do I find out which bus my child will ride?
A: Please see the 2021-2022 Bus Route list for the bus number your child will ride.
Q: Why is my child’s bus late?
A: Weather, traffic, driver absenteeism, maintenance difficulties, and unforeseen incidents are responsible for delays in the arrival of school buses in the morning and afternoon. In the event your bus does not arrive as scheduled, please allow 10 minutes before calling Transportation Customer Service.
Q: Why can’t you call when the bus is late?
A: If a bus is running late, Transportation will contact the students’ home campus and inform an administrator of the estimated time of arrival and bus number. Also you can download the safestop app and track the bus.
Q: Why does my child have a seat assignment?
A: Seat assignments are a positive way for the ride to be consistent and safe. It takes less time to load at bus stops if students know they have an assigned seat. This also aids in the driver learning the student’s names. As required by law, in the event of an accident or emergency, the driver can give authorities a list of students on the bus at the time and where they are seated.
Q: How will I be notified if a change is made to my child’s stop?
A: The Transportation Department will notify the campus and post updates to the Transportation Webpage as soon as possible.
Q: I don’t like where my child’s bus stop is located. How are locations for bus stops determined?
A: Your child may have to walk some distance to and from a bus stop. Bus stops are in areas that are a safe pickup and assure that no child must walk an unreasonable distance. We periodically check bus stops to verify they are safe for students and parents.
Q: Why does my child need to be at the bus stop 5 minutes before the bus arrives?
A: Students need to be at the bus stop and ready to load before the bus arrives to ensure order and safety. The bus driver has scheduled stop times that must be met to get students to school on time. Arriving at the bus stop at least five minutes early prevents potential accidents (slips and falls) that could endanger students.
Q: Will I need to be at the bus stop when my child arrives home?
A: Children in grades Pre-K through 2nd grade will not be dropped off if a parent or approved guardian is not present at the bus stop. Written permission from a parent/guardian and approved by the campus administrator(s) may be given to let your child off with older siblings or older child. If you are home, the driver needs to physically see someone. An opened front door or garage door is not acceptable. If you are not at the bus stop or the driver does not see you, an attempt will be made to contact you for further instructions. In most cases, the child will return to the home campus and you must plan to have them picked up. We will not release your child at the bus stop to someone that is not on the child’s emergency card. It is very important to keep emergency contact information updated.
Q: My child reported an incident to the bus driver, and he/she did not do anything about it.
A: Many times, the bus driver cannot handle a situation immediately because she must keep her attention on the road. If the situation is serious the bus driver will pull over and take care of the problem or move students away from a situation. Since the principals handle the discipline, the incidents may not be reported to the campus until the next morning.
Q: What happens if my child gets on the wrong bus?
A: Children are loaded in a safe and orderly manner at their campus. If for some reason your child gets on the wrong bus, the bus driver will contact the Transportation Office for further instructions. Often, the bus driver will be able to drop the child off at school in the morning, but the student may have to be returned to the home campus if the students’ bus stop is not on the assigned route or in proximity the routes assigned bus stops
Q: We live in a cul-de-sac. Will the bus come down our street?
A: Except to transport special needs children, buses generally are not routed down cul-de-sacs because of the danger to small children and potential property damage caused by the bus turning around and/or backing in a small area. However, if the cul-de-sac is large enough for the bus to turn around without having to repeatedly pull forward and back up, the bus will come to the end of the cul-de-sac. If the cul-de-sac is blocked, the bus driver will not be permitted to drive on that street.
Q: What should I do if I tried to speak to the bus driver at the bus stop about a problem my child is having on the bus but did not receive a solution?
A: The bus driver has been instructed to avoid confrontation at the bus stop with parents. If your child is having a problem, please call Transportation Customer Service at 972-293-5599 to discuss the matter. Discussing matters at the bus stop puts everyone in a defensive position without all the information and it can easily turn into a confrontation, which is inappropriate for the students to witness. Drivers are trained to try and avoid those confrontations to the point of closing the door and driving away. Federal law prohibits blocking the doorway or interfering with the bus operation.
Q: How do we find out about an inclement weather delay, early dismissal, or cancellation of school?
A: The Superintendent is responsible for the final decision to close school due to various locations in the district regarding road conditions. After the decision is made, the public is notified through news media. Additional information can be found on the district website.
Q: My questions are still not answered. What can I do to find the answers I need?
A: Please feel free to call Transportation Customer Service at the following number: 972-293-5599.